No internet

My elderly mother's internet service is out. I checked the outage map and see this: Channel(s), Legacy TV impaired. What does this mean? Her tv service is fine.

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XfinityThomasA

Official Employee

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1.7K Messages

13 days ago

user_med6an - Thank you for using the app to check your account status! Have you tried using it to troubleshoot the internet service as well? It works great and is easy to use. Is there a service interruption reported via the status center here?

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user_med6an

2 Messages

Because it's not my address having the issue I'm not sure how to use the app to see if she has an interruption at her address. I did check the outage map and that's where I got the message above about Legacy TV but her TV is fine.

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13 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

user_med6an - Did you know your mother can add you to the account as an account manager? This will allow you to log in, check the account status, and even make changes to fit the household's needs. This article shares how you can Manage user roles and permissions on Xfinity accounts. Please let me know if this helps!

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13 days ago

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user_med6an

No internet

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