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user_mjsddz
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Monday, January 27th, 2025 11:57 PM

No internet

I have not had internet for 3 days I have called at least 20 times it keeps going to a automated service then hanging up on me my service address doesn't show up on my online and when I text support it goes as far as I will text ur service then start over?

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2 days ago

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XfinityVictor

Official Employee

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1.1K Messages

2 days ago

 

user_mjsddz Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

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