Visitor

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1 Message

Tuesday, August 19th, 2025

No internet.

For 5 hours no internet.  Everytime I call voice says reset in process call back in ten minutes.  I have no internet today. I can’t live chat because no internet. I want to talk to a trch

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Official Employee

 • 

3.6K Messages

22 days ago

@user_jwxcur

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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