No internet

my internet has been on and off (mostly off) since the night before last. ive tried restarting it and still nothing, its paid so thats not it either. ive checked for outages but there are none in my area. itll cut on for 2 minutes then be off for the next few hours.

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XfinityMarshante

Official Employee

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419 Messages

3 hours ago

Hello @user_7x0k1r, thank you for taking the time to leave a post. Sorry to hear that you are having ongoing connection issues. The coax from the wall is going through a splitter, then to the modem, or directly to the modem? When you lose connection, does the light on the modem start flashing, or does it remain solid?

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user_7x0k1r

Visitor

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2 Messages

@XfinityMarshante it is going directly to the modem, and yes some of the lights flash or just dont light up at all.

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3 hours ago

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XfinityVictor

Official Employee

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1.6K Messages

user_7x0k1r I would like to look at the account, can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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3 hours ago

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Customer Service

user_7x0k1r

No internet

XfinityMarshante

user_7x0k1r

XfinityVictor

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