No internet/Cable

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Good morning, @user_zhgiar . I’m truly sorry you’re dealing with this, especially after already spending so much time on the phone trying to get help. I completely understand how urgent this is when there is storm-related line damage and your services are needed for work. I’d be happy to take a closer look and see what options may be available for your appointment. Please send us a direct message with your full first and last name and your complete service address so we can locate your account and review the current appointment details. Once we have your account pulled up, we can check for any earlier availability or escalation options related to the damaged line. Thank you for reaching out, and I’m sorry again for the frustration and inconvenience this has caused. We’ll do everything we can to help get this reviewed.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID