3 Messages
No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
XfinityMarcos
Official Employee
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2K Messages
3 days ago
Hello user_gyuqt8, the two networks you mentioned have been moved to our Ultimate TV channel lineup. In order to get these networks you'd need to be subscribed to that lineup. We've already begun notifying anyone who is impacted. I'm a big sports fan too, and heading into the middle of the hockey and basketball season, I can see why this would be something you're reaching out about. Would you be ok with working with me to find options to get that upgrade on your account to continue enjoying these channels?
11
jsg14
Visitor
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3 Messages
3 days ago
Same experience. Another reason to drop Xfinity.
6
user_0zkucc
5 Messages
3 days ago
I'm on your side, and agree with everything you've said...
I spent the time yesterday to call Xfinity. I was on hold roughly ten minutes, which wasn't bad. However, what happened next was very bad...
I ended up speaking with Punit who was stationed in India. Glad to know that my Xfinity cable subscription money is being put to good use, and supporting US workers.
I was inquiring about the email I had received from Xfinity regarding NBC Sports and NESN no longer being available under my plan. I wanted to know if this was true, and how could I continue to have access to NESN?
After being placed on hold multiple times, and after 'Punit' had spoken to "his supervisor," I was informed that I would continue to have access to NBC Sports and NESN after January 14th. I was also told that the email I had received was Spam. Now, I work in IT, and can decipher phishing emails.
I was guaranteed that I'd have access to NESN today, and could watch the Bruins. Today came around and I could not watch my local Bruins game (insert angry face)!!
So incredibly happy that we pay over $200/month and are given [Edited: "Language"], useless channels to watch, and cannot watch the channels that we want to watch!!
Better yet, I love the fact that Xfinity lies to us, and gives us [Edited: "Language"] non-US customer service!!
(edited)
13
user_1vgfnw
1 Message
3 days ago
Canceling xfinity tomorrow. This is absurd.
1
user_unc8qv
1 Message
3 days ago
Same here, only in the (west coast) Bay Area (NBC Sports Bay Area; NBC Sports California).
0
user_7bnc2o
2 Messages
3 days ago
Same here I can’t believe this is insane they are doing this they will lose so many people
1
user_7bnc2o
2 Messages
3 days ago
I can’t believe this, what an embarrassment money grab over and over. I’ve been curious about YouTube tv for awhile now. As others have mentioned. Good luck with your bankruptcy apparently we aren’t good enough to get Red Sox bruins and Celtics games
1
user_dx7qh3
2 Messages
3 days ago
The Ultimate package is $80 more a month than the popular package, which had NESN. Do you think it's worth $1000 a year extra to watch the last place red sox and the mediocre Bruins?
2
user_rmtfk7
1 Message
2 days ago
I was on the phone and chat with Comcast for 4 continuous hours yesterday attempting to get this resolved only to discovered that I was moved to the wrong plan and still do not have NESN and NBC Sports Boston. I then almost signed a second new plan only to discover that my internet speed would drop from 800 to 200 mbps. Finally at 9:40 p.m. my call was dropped. I believe the Secretary of State should get involved in this matter. This seems to be unfair and deceptive business practices in violation of the Consumer Protection Act.
3
user_ikpzj7
2 Messages
2 days ago
I totally agree with everyone here. I will be switching my services....TODAY!!!! See ya Comcast/Xfinity or whatever you want to call yourselves.
I tried calling customer support to speak to a live person (imagine that??) and the phone service kept pushing me to use Xfinity Assistant...no thanks. Bye bye!
2
user_lnom76
1 Message
2 days ago
I also agree that this is completely unacceptable business practice. You removed the station showing the Boston Bruins in the middle of the season with minimal warning and now want us to upgrade to a more expensive package when we already pay over $210 per month. How can cable be this expensive and not include the station that shows the local sports teams? We agree to contracts, pay high prices, and you get to make changes as you see fit and then charge us more; why do we continue to do business with you? We will begin the process today of canceling our cable tv service and switching over to a streaming service, or just listen to the games on the radio (that is still free!).
1
user_gnydxo
1 Message
2 days ago
The absolute worst telephone customer service I have ever encountered from any type of business anywhere. The worst by far.
0
user_rj0cde
1 Message
2 days ago
I am currently on hold with customer service (going on an hour.) I was at the Xfinity store two days ago to downgrade my plan as I’m not using most of the channels. I was told I could not downgrade as it would cost me more (I would still have three products🤷♀️) Yet they just randomly dropped their sports channels (really only thing my husband watches) and that’s okay for them to change. Does this mean we pay less for the Popular package as we are getting less? Let’s see if I get that answer when they finally get me off of hold😡
I am thoroughly disgusted with Xfinity and currently looking to drop them. We are limited with service in the area, but I see other companies in the area hooking up cable, so switching as soon as I can. Have been a customer for over 45 years and I am looking forward to them suffering with so much customer loss. This is not how you do business!
1
user_cx360m
1 Message
2 days ago
I got the email and dropped them within the hour. Switching back to Fidium for Internet and $108 a month for DirecTV stream. Saving $60 and don't have to deal with the Xfinity [Edit: Language] anymore.
(edited)
1
user_0rwaxm
1 Message
2 days ago
So so upset. As a senior citizen and longtime Xfinity customer we are now ready to leave the company.
How can you do this?
7