Visitor
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1 Message
No one showed up for appointment
I had an appointment from 7:30-8:30AM this morning and almost 10 hours later no one has shown up. No text messages, phone calls, emails, nothing. The app says “there is a delay” and I’ll be notified of updates through my phone number but nothing. Even worse, I am primarily on night schedule so I had to adjust my schedule for the appointment and with the Xfinity app calling it a “delay” and not “canceled” I stayed awake all day for nothing. Now my schedule is messed up and I just have to hope and pray that eventually I’ll get the services installed that I’m most likely already paying for. I had great experiences until now but this is unbelievable.
EG
Expert
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115.1K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.6K Messages
4 days ago
We want to make this right and get your services installed as quickly as possible without further disrupting your schedule. Please send us a Direct Message with your full name and service address. I will personally look into what caused this delay and see how we can prioritize your installation. We’re standing by to help.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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