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user_p3t2oa
1st Topic

2 Messages

Friday, January 17th, 2025 4:59 AM

No option to talk to human

I am been trying to talk to customer representative but there is no option to talk. What to do?

Question

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Updated 

13 days ago

22

1

0

user_e62142

Visitor

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3 Messages

13 days ago

I would like to discuss options for my services with a knowledgeable person 

2

0

user_e62142

Visitor

 • 

3 Messages

How do I get a human to talk to

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13 days ago

0

XfinityNatalie

Official Employee

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26 Messages

Hi there! user_e62142, thanks for reaching out via our Xfinity Community Forums. We are always happy to assist with any concerns you may have regarding your account and services.
To discuss plan options for your service, please send us your full name and address in a direct message. 
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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