No order confirmation

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_jtt84e

Thanks for reaching out to us and joining the Xfinity family! If you went through all the steps to create your order you should have received an e-mail that your order has been approved and a link to create your Xfinity ID https://www.xfinity.com/support/articles/create-xfinity-username if you did not receive that information it's possible that your order was not processed completely. I'll be happy to look into the order for you to make sure it's set up so you can start enjoying your services.  

If you could please send our team a direct message with your full name and full address,

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it