Visitor
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1 Message
No service at new construction house.
Ticket Number [Edit: Ticket number removed]. It's been over 3 months going back and forth and I keep being told someone will contact me yet no one has called every time. I'm the one that has to call so now I'm trying this platform to see if I can get any help. All I want is to have Internet service at my new home. Thank You!
XfinityVianney
Official Employee
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2.8K Messages
5 days ago
I see you've been waiting a long time, and I can certainly check the request for any changes. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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