U

Monday, October 14th, 2024 11:22 AM

No service for 20 days

I haven’t had service in 20 days!!!!! I’m in Thomson, Ga. This is unacceptable. I need to speak to a real person. Someone needs to tell me exactly where the outage is because the outage map only shows my house😡. There haven’t been any Xfinity trucks out here. I need to know when My service wil be restored!!!! Since they keep pushing it back, let’s me know that no one is working on it. At this rate, I need a credit for my entire bill!

Official Employee

 • 

1.6K Messages

1 month ago

 

user_bj89nt Hello! Thank you for reaching out to us here on our Community Forum. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

forum icon

New to the Community?

Start Here