Visitor
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1 Message
No service
Upgraded phone and only getting occasional text or phone calls other say they call but cannot get me
Visitor
•
1 Message
Upgraded phone and only getting occasional text or phone calls other say they call but cannot get me
XfinityMatthew
Official Employee
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2.2K Messages
11 days ago
Hello @user_61earo Sorry to hear about the issues with the new phone. To help figure this out we need a little more information. Are you able to send out texts and calls without issue? How many people reported issues trying to call you? Did they report hearing any sort of error message when calling or did it just never go through?
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