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user_1fw2ca
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Thursday, August 13th, 2026 3:27 AM

No shipping info after purchase

Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!

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4 days ago

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XfinityShawn

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5 days ago

 

user_1fw2ca How long ago from when you ordered it? How did you place the order? 

 

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user_1fw2ca

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@XfinityShawn​ hi, I purchased it last week (around Aug 5) directly on xfinity’s website https://www.xfinity.com/learn/internet-service/wifi/wifi-extender.

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5 days ago

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XfinityShawn

Official Employee

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2.6K Messages

 

user_1fw2ca We can check further into this on our end. 

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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4 days ago

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