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user_95sb4l
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Visitor

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3 Messages

Tuesday, March 3rd, 2026 11:09 PM

No subscriptions working - please help

I am a new customer of Xfinity 1G internet plan that comes with Peacock And Disney+ subscription. My monthly statement shows so. 
Except that none of my subscriptions are active. Nor is there any way to activate them. 
xfinity customer service is sleeping on the complaint. There never was any “activation” email sent to me. The “status” on /yoursubscriptions page is blank - its neither of Active, Activated, or Cancel. 


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2 days ago

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XfinityNatalie

Official Employee

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606 Messages

2 days ago

Greetings, user_95sb4l! Thanks for knocking on our XFINITY Community door. We are sorry to hear you are having an issue with trying to activate your subscriptions. Can you please try to log in using a private or incognito window to bypass cached data that might be causing a refresh loop?

 

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user_95sb4l

Visitor

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3 Messages

2 days ago

Sure. Just tried that again. Unfortunately same results as before as you can see in the screenshot, 

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XfinityEva

Official Employee

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2.3K Messages

Thank you for giving that a try. Let's make sure the plan has the correct activation codes as well. To do so we will need to pull up the actual account, can you please send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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