Visitor
•
2 Messages
No support from xfinity customer care at all.
I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfinity. There is no easy or direct way to get in touch with anyone. The chatbot keep saying its troubleshooting - says no issue, and closes it. How is someone supposed to speak with an actual person instead of an imaginary chatbot that never listens?
Someone from xfinity - please connect me with someone or have an agent call me at my registered number.
EG
Expert
•
115.7K Messages
19 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBradM
Official Employee
•
1.1K Messages
18 days ago
Hey there, @user_je148n. Thank you for allowing our team the opportunity to get things fixed for you. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. What troubleshooting steps have you taken from your end other than line of questioning through the Xfinity app? Our awesome forum experts have put together a great troubleshooting guide on steps to take from your end to help resolve connection issues and strongly recommend reviewing it.
2
0