Visitor
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1 Message
No support
On my most recent call (August 27th), a representative informed me that Xfinity updated equipment in your system before I even received the replacement hardware. As a result, my Flex TV box no longer functions, and my internet service continues to drop entirely instead of simply glitching. This has made an already unstable service situation worse.
I am currently subscribed to your highest internet speed package, which means there is no higher tier to upgrade to for better performance. As a loyal Xfinity customer of more than 11 years, I believe I deserve a level of service that matches the investment I’ve made in your company.
At a minimum, I am requesting a two-month service credit to compensate for the repeated outages and loss of productivity. However, given my long-standing loyalty, I believe a stronger gesture of goodwill would be both fair and appropriate.
I trust that Xfinity values its customers and will address this matter with the seriousness it deserves. I look forward to your prompt resolution.
EG
Expert
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112.9K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.3K Messages
13 hours ago
Hi there, @user_4qiycn ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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