No Technician after 7 hours of waiting

I have been waiting since 10am this morning for a technician to come install my Wi-Fi router as I was told due to a specific input cable, I can not do this without a tech.  (New House)

It took me over a week to get this appointment and I absolutely need this completed today.

After the technician did not show up, I reached out through Xfinity Assistance. I finally get to a live agent (1#) . I was told twice that a technician would be here by 2pm.

I understand there are delays but now its 4:30pm (6 hours later), still no technician, and 4 live agents. The last live agent left the chat with out even answering when the tech may be here.

I have requested to speak to a supervisor twice with to guaranteed call times never received either call.

Horrible experience for someone who has referred multiple friend and family members to Xfinity. And…… still not resolved and still waiting.

Ticket Number: [Edited: "Personal Information"]

Ticket Number: [Edited: "Personal Information"]

Ticket Number: [Edited: "Personal Information"]