No TV service

@XfinityJeniece​ Hi Jeniece, The code displaying on the TV says, "No Signal".  I am going to check tomorrow to see if the cable outside got cut when the lawn  was mowed and will reach back to you to let you know what I discover.  Thank you!

Sounds good, user_fm94t4! We can definitely get a tech appointment scheduled for you if the line is cut! We will follow up with you tomorrow to confirm. Feel free to reach out in the meantime! Talk to you very soon! 

@user_fm94t4 Good morning, I hope you're having a great Saturday so far. I wanted to check in with you to see if you've had the chance to see if the line was cut.

@user_fm94t4 wrote: "... The code displaying on the TV says, "No Signal" ..."

"No Signal" is generated by the TV set, not the cable box. Either the TV's input is not set to the Input the cable box is connected to, or the box is not operating due to no power or because it has failed. If the box was still operating and connected to the correct input on the TV it would display something, even if it was no longer receiving a signal from Comcast/Xfinity. It would not report "No Signal". Check the TV input settings and the box power. 

@XfinityJeniece​ Hi Jeniece, It doesn't seem like it is the cable line and all our laptops are still connected to our service.  Don't know what to make of that.  I would appreciate it if you could send someone out to troubleshoot and get to the bottom of the problem.  Thank you!