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user_i2cqz2
1st Topic

Visitor

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3 Messages

Monday, October 6th, 2025

NO WIFI with NO ACTION

Since last Saturday, my internet Wi-Fi has been completely down. I reported the issue through the app, and a service technician was scheduled to visit on January 5. However, as of now, October 6 at 5 p.m., I haven’t received any contact, and the internet is still not working. Please help me urgently.

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Updated 

19 days ago

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XfinityRichard

Official Employee

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2.5K Messages

20 days ago

Hi there, @user_i2cqz2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your Internet service has been down since last Saturday. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_i2cqz2

Visitor

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3 Messages

@XfinityRichard​ Hi, my name is [Edited: "Personal Information"] and address is [Edited: "Personal Information"] and my contact no. [Edited: "Personal Information"].

(edited)

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20 days ago

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XfinityRichard

Official Employee

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2.5K Messages

Hi there, @user_i2cqz2 I'm sorry for the delay in getting back to you. Can you please send me your full first and last name in a DM, you don't want to post your information in the open for account security.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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user_i2cqz2

Visitor

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3 Messages

@user_i2cqz2​ Hi, Could you please confirm my home internet work? Wifi could not be activated until now. 

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19 days ago

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XfinityThomasD

Official Employee

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1.5K Messages

Thanks for following up. Could you please send our team a DM so we can look into your account in a secure setting? 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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