Hi there, @user_2pcz8l Oh no, I definitely know how annoying that can be, I'll get you taken care of. Have you tried to unplug the box and leave it unplugged for about 1 minute and plug it back in again?-Richard
The fan is malfunctioning. It's quite common here. There is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
XfinityRichard
Official Employee
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1.4K Messages
5 days ago
Hi there, @user_2pcz8l Oh no, I definitely know how annoying that can be, I'll get you taken care of. Have you tried to unplug the box and leave it unplugged for about 1 minute and plug it back in again?-Richard
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EG
Expert
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107.1K Messages
4 days ago
The fan is malfunctioning. It's quite common here. There is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipmen t
https://forums.xfinity.com/conversations/customer-service/return-equipment/65a4a84c5bd1d830a320eb99?commentId=65a5460d56b4cf679443d743
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