Not getting adequate support

user_aiujr0. I sincerely apologize for the frustration this has caused. I can understand how concerning it would be to receive updates indicating that work was being scheduled, only to have appointments missed without any explanation or confirmation. We'd like to take a closer look into the status of the outside wiring ticket and determine why the scheduled visits were not completed. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Have been promised from Xfinity that they would come to dig + install a new cable/internet line because of old wore out cable that should have been replaced years ago when I had complained to them, but, they chose not 2. I have had the Xfinity techs at my house plenty of times and they usually fix the problem/s, but, this last tech was the best Xfinity has ever sent to my house + my hats off to him as he not only checked the outlets inside, laptop hookup, went down in the basement + went outside to the cable box at the end of my driveway + noticed the wire/cable needed replaced and mentioned it should have been done years ago, so he hooked up a temp line that is running across my driveway, he spray painted blue paint where they are suppose to dig and install new cable/internet line per email from Xfinity dated 16 June that stated they were suppose to be here on 16/17 July, it was No Show, No Email + No Text on why they wouldn't or couldn't show up, so I had wasted a whole day of sitting + waiting on them so I had called Xfinity again 2 days later and after talking with customer service they decided that they could come back on 22 July + I said ok, so on 22 July it came and went and it was another No Show, No Phone Call, No Email + or No Text so again I had wasted yet another day for them to dig a hole + they can't use the rain for an excuse because the 22 July there was no rain from 7 30 am - 400 pm, but it did rain later on that day, but that was plenty of time to do their job. But, Xfinity showed No Compassion + to me was just plain ignorant, being a company that brags, the service is [Edited: "Language"] Poor.  So I have a temp orange cable running across my driveway in which who knows how long that will last because I have to drive over it going in and our of my garage.  Maybe I won't pay my bill this time and maybe next time, I bet I will get there attention for sure, but, they leave me no other options, because I am sick + tired of calling in + talking 2 a bot or getting transferred to customer service rep + they say their sorry + apologize for any inconvenience and that's all well + dandy but that does nothing as far as working to fix a problem + they seem to promise you the world since you have been with us a long time ([Edited: "Language"] yes over 23 years) and yes I'm retired military during most of that time. All I want is for a hole to be dug + internet/cable installed. I may decide to do it myself and or get a contractor to do it + and when I get the bill from them I will deduct the cost from my Xfinity bill.