Not honoring agreement

I do not want a $50-plan.  I was offered a $40-plan with free cell service and free phone.  Then, I drove back to the store and the offer was not honored after I already had activated the Wi-Fi.

This is dishonest business and is unfair to your competitors. 

On a side note, my current cell phone service is only $9 mo., so paying for the $50 bait-and-switch plan makes no sense.

How many other people has X-finity done this to?

Again, when I log onto my X-finity account, the following shows:

The link does work. I apologize that you are running into issues with it, but I have helped more than a handful of customers redeem the same offer, and we are not trying to cheat you out of anything.  You do still qualify for the free Xfinity mobile line for 90 days. If you are having issues with the link and logging in to place your order, we would be happy to help you place the order for your new line. We have more than one unlimited plan, and from the description, I think the store agent was using the incorrect mobile plan option, and it can still be honored. Would you like assistance getting the free mobile line offer set up? 

I chatted with a Comcast representative on September 12 and was offered the Samsung A36 phone and a year of free service, plus a free second year IF I "call to renew after one year and claim the second free year."  I paid $28 for shipping and I agreed to pay $25 for activation once I receive the phone.

I asked for clarification about the second year and was assured that no charges would be incurred as long as I "call to renew the free service for the second year."

The Estimated Charges however, show $10 per month.  The representative wrote that this would be shown as a $10-charge and then a $10-credit also, each month. (I rarely use my current cell phone, which is on a $9 plan; so I explained that I did not want the free phone if the service indeed were $10 per month.)  The representative assured me that there is NO $10 per month charge.  I have the conversation documented, in case there are problems after I receive the phone or in one year.

It is disappointing that the sales representative in Boca Raton did not honor what he offered two days earlier.

Addtionally, as I stated, when I first went to the store, I intended to sign up for this offer, which was e-mailed to me one day earlier:

The representative would not honor this.  He then offered the $40-plan and the free phone with free service.  I did not go to the store, intending to get a phone, nor phone service.  While the $30-plan is very low, it should have been honored.  The representative said that that the offer was old.  The e-mail had been sent to me several times, the latest of which was one day before I went to the store.

Why is X-finity sending out offers that are "expired" and not honored, either by phone or even at the store?

I simply wish that the offers and employees were honest.

@user_30izkx​ I have had this experience with xfinty before, for so e reason I decided to try again and the same thing is happening again! I have argued, begged, and tried to reason with them, at the end of the day, they just tell me what I want to hear and keep over charging me. I am now looking for a new provider.  Again.

No, I did not.  The agent who offered me the free phone was at the store two days later and right there confirmed it again.  She said she had an emergency and had to leave.

She explained to another employee about my initiation of Wi-Fi two days earlier and that she could not portal my cell phone number on that day because my Wi-Fi service had just been registered.  The system would not work for the cell service on the same day.

The employee who took over would not honor what she had offered, even though he was aware of it.

The "Unlimited" phone offer only showed today when I logged on for the first time.  You theoretically could have been correct that the offer was not for a free service, only unlimited (with payment).

However, according to Comcast, it indeed is an offer for a free phone and service if you purchase Wi-Fi of at least 300 Mbps.

I called and the offer, apparently (hopefully), was honored with my paying a shipping charge and -later- activation fee.  See my second message.

This should have been honored at the store.

Good morning @user_30izkx, I am sorry for all the issues with the free mobile line offer. Like my teammates have stated, there are two different unlimited data plans for Xfinity mobile, one that is $40 and one that is $50 and with the free line option, you can do either. The $40 is free with the free line offer and with the premium unlimited, the $50 plan, you just pay the difference. You have reached out to the right team that can take a look at the account and verify the plan you are on and the promo. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I followed your instructions.  I was asked if I wanted to receive a text or email for a code.  I requested a text.  I input the code,  but still no response to my inquiries. 

*** Please confirm that this cell phone will not be billed to me as long as I keep the Wi-Fi plan and please confirm that the cell service indeed is no-charge for two (2) years, not just one. I paid the $28 and understand that I will pay $25 to activate the A36 phone after it arrives. Also, please confirm that there is no $10-per-month charge for the cell phone service.

If necessary, please read my previous comments, above. 

Hi there @user_30izkx, we have replied and waiting on your response. 

Where is your reply?