Visitor
•
2 Messages
Not Receiving Email Subscriptions (ie. Macy's, Bath & Body Works, Etc.) on Xfinity email
I have not received emails that I have subscribed to that were supposed to go to my Xfinity email.
I have already checked the companies I've subscribed to and they all show that I have email notifications enabled and they are all supposed to go to my Xfinity email but I haven't received any of them in over two weeks, although I know they've sent things because my family have gotten emails from them (although they are not Xfinity users). I tried to unsubscribe and resubscribe, received a "welcome" email from them three days ago, but nothing since then.
For troubleshooting:
- I've checked spam and there are no emails there
- I have no filters enabled
- I have no blocked senders and none show up on settings
- I am only accessing my Xfinity email through the internet portal and the Xfinity app
- I am not using any third-party to access my Xfinity emails
- I not using POP settings on any of my devices (Laptop, iPad, iPhone)
- Auto-forwarding is not turned on
- Email safe list is not turned on
- I've checked and double checked the email addresses on all my subscriptions, they're correct
Overall, I am able to send and receive emails (ie. family/friends), but have not received emails for what stores I've subscribed to. The issue is showing up both on the internet portal and the Xfinity app on all of my devices. I have no idea what to do, please help.


XfinityJoe
Official Employee
•
1.4K Messages
10 days ago
I am sorry to hear you are not receiving certain email subscriptions @vmgep1943
Have you reported this issue to our Customer Security Assurance team at
https://spa.xfinity.com/help/postmaster
2
0