2 Messages
Not receiving or sending emails on my Apple devices
This is Day 5 of not having the ability to receive or send emails from my apple devices.
Tickets have been created, promised return calls have not happened.
I am being told it is a "platform conflict" FOR 5 DAYS!
WHY CAN'T THIS BE FIXED? The Auto billing on my account works fine and Xfinity has not once had an issue with taking my money!
XfinityDilary
Official Employee
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2.1K Messages
4 days ago
Hey there, user_qu6e28. Thanks for posting on our Community Forums for assistance. We'd like to help check the status of your ticket and concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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109.6K Messages
3 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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