Visitor
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1 Message
Notification of Damage
NOTE: This message is for notification only, final determinations are pending.
Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable work and the broken city sewer tap are found to be linked, I will pursue reimbursement for my out of pocket plumbing costs.
XfinityMarcus
Official Employee
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2.1K Messages
2 hours ago
user_pop1dn thank you for using the Xfinity Community Forums page to reach out today. We are definitely able to address damage claims, if our team is able to determine that the damage was caused on our end. Definitely don't hesitate to follow up with us as you obtain additional information on this.
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