NOW internet service canceled but still being charged

I canceled my NOW service on 2/14/26 due to moving. I received a cancellation confirmation email on 2/15/26 from xfinity@account.xfinity.com. Yesterday (2/22/26) I received another email (also from xfinity@account.xfinity.com) confirming I've been billed/charged for another month of service (I was on autopay). I logged into my NOW services account and, sure enough, I've been charged for another month. I checked my bank account and it now shows the payment pending. I just 2 hours being transferred in a cycle of "we can't help with NOW services but let me get you to someone who can" but none of them can. I was even twice transferred to the security dept to no avail. I tried the chat assistant, got a live agent, and was given a number for the Xfinity Internet TV Prepaid Service Center of Excellence Team, only to be told they can't help me with prepaid services. One agent did tell me that turning off autopay is necessary prior to canceling the service, even though I don't remember seeing any message or prompt that indicated as much when I did cancel. One thing that most of them did tell me is that they no longer see any service for the address in question (as should be the case), but why they can't see what I'm seeing in my NOW account (charged for another month) is beyond me.

When I log into my xfinity account (regular xfinity, not NOW), it shows no service. When I log into my NOW account and go to Services > Internet, it shows I still have a current plan (even though I got the aforementioned cancellation confirmation). I don't see any way to access payment methods and turn off autopay (not that I should have to since I cancelled the service; if that's the issue then xfinity needs to better connect service and payments). When I go to my "wallet" (Payments > Payment Methods) I'm blocked by a "restricted session" message. Needless to say, this has been beyond frustrating.

xfinity NOW customer service: what are you going to do about this and when?