Now pass doesn’t work

Not only does this ghetto company not offer any support for the now pass that seems to never work, but when you follow the links these “Xfinity assistants” provide it takes you to an infuriating AI chat that also doesn’t help. I’m so over it, at this point I will pay double at their competitor just because and tell everyone to go literally anywhere else.

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XfinityJeff

Official Employee

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311 Messages

17 days ago

Good morning @user_0ysns1, and thanks for visiting us on the Xfinity forums, I hope you are having a good day so far. I am sorry to hear that you are having issues with the NOW pass. What is the issue that you are having with the NOW pass?

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user_0ysns1

Visitor

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2 Messages

@XfinityJeff it says there’s no internet when I try to connect on my phone (unable to join Xfinity), so I tried on my laptop and it works there. I tried to buy a new pass and just deal with the loss but then it says a pass already exists under my email name.

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17 days ago

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XfinityJeff

Official Employee

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311 Messages

@user_0ysns1 Thank you for the information on the issue with the NOW pass. With the NOW pass they do have a dedicated support for NOW, which you can find a link for here. When you have reached out to that support team, they were not able to assist?

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17 days ago

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Customer Service

user_0ysns1

Now pass doesn’t work

XfinityJeff

user_0ysns1

XfinityJeff

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