Okay I need actually help from a real person.

The Issue:

• So, Ive been experiencing packet loss for about a few weeks or so. This alongside where my internet seems to be throttling for no reason on a wifi connection while gaming and streaming videos. I`ve been an Xfinity customer for many years and Im stressed and tired of this round about ways to have a tech come take a look! Xfinity's customer service has dropped and basically became an AI scape were I cant even get proper help. I`ve recently upgraded my service to your best package and ive been having terrible service. Whats the point of high speed if its terrible?

How I tried to resolve:

• I`ve tried restarting the wifi entirely through the app. This did not work.
• I`ve tried restarting the wifi through the admin portal(10.0.0.1). This did not work
• I`ve tried troubleshooting wifi your horrible ai assistant. this was no help at all.
• I`ve physically unplugged my modem for 30 seconds and re-plugged everything back in. This was no help.
• I wanted to split my bandwidth but saw no option in app or in the admin portal and I was royally mad.

What I need done:

• I need a service technician to come take a look at my outside wires and see if anything needs to be replaced or repaired or if its something on the server im actually hooked up to or just get in contact with an actual technical expert!