Visitor
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4 Messages
On going issues
Hello,
I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some concerns. If someone could please have him reach out to me or have someone that can help with my case as well. Your assistance would be greatly appreciated
XfinityJamesC
Official Employee
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2.6K Messages
19 hours ago
Greetings, @user_ip8mi8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these service and billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_ip8mi8
Visitor
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4 Messages
18 hours ago
Hello, I have also emailed Xfinity support. I have yet to receive any update
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