Visitor
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5 Messages
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movies. Thank you!!
XfinityJanelle
Official Employee
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2.1K Messages
1 month ago
Hey @user_izquok , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your movies. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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