Ongoing outages due to “Performing network upgrades in your area”

@XfinityDena​ I did request a credit for the time since the 13th and the only thing I was offered was a credit for $5.82… 

How is this acceptable when the service is close to $100/mo? Also, why were others with the same issue instructed to send a direct message however I’m instructed to use a self service option that will auto generate a pathetic cup of coffee amount as reimbursement?

Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. 

@user_7us407 Have you been without any service the whole day everyday since the 13th or only intermittent connection issues due to an area wide service interruption for the upgrades happening in the area?  

It has been down for the times I stated in my original post… 8am to 5pm, which is the bulk of main portion of the day. Even if I were to look at it as a cost per hour it would be $0.13/hr for my 89.99 plan. Given the issues have been ongoing for 9 hours a day (8am-5pm) that averages out to a service downtime cost of $10.53, double what the automated system seems to think is an ok reimbursement which was $5.28… 

@user_7us407  Please send me a Direct Message with your name and service address. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I experience complete blackouts in the middle of watching tv. All network channels. Usually comes back on the next day. I do the usual reboot of router and tv. Connections are fine. Looking for another provider 

@user_5ru2t6 We appreciate you doing the reboot steps and trying to fix the blackouts on your end. Have you contacted us for troubleshooting or had a tech out? We would be happy to check into everything for you to see what may be causing the issues for you. 

@user_b6420j 

Thanks for reaching out to us, when you get on the Xfinity app does it state there's a service interruption in your area or does it give you an option to troubleshoot your services to see if the app can remotely fix your connection issues

These outages have been happening for 30 minutes to a hour for two straight weeks now.  They are obviously planned by Xfinity so you have to wonder why necessary upgrade actions are not being done on off hours like 3-4 a.m, instead in the morning and afternoon hours.  The amount charged for internet service is ridiculous!  And it is just as ridiculous to expect your customers to accept such treatment without a plausible explanation and compensation for the losses.

Greetings, @user_zcfw0w! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_zcfw0w​ it's now been out for over 3 hours. It hasn't even come back on when they said it would be back on. It's pathetic and people lose jobs at home because of this.