Online order glitched: Received confirmation email showing Plan NONE when updated plan

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_pwme94, thank you for taking the time to leave a post. Sorry to hear you’re having trouble making changes to your package online. I can certainly understand how frustrating it would be to receive a success screen but no confirmation email, followed by an email that appears blank. We’d be happy to review the account with you to see if the changes were successfully applied and determine whether there is a confirmation available. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
Thank you, @EG

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.