2 Messages
Only 60 percent of WiFi
I ran all the diagnostics on the app. And restarted the gateway. The very unhelpful chat suggested I schedule an appointment but I would have to pay for it. Absolutely unacceptable. I pay a lot for service every month.
user_726wdk
2 Messages
21 days ago
Cannot get an actual human agent to help.
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XfinityDemitrius
Official Employee
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1.8K Messages
21 days ago
Hey @user_726wdk, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. We do recommend going through our How to Troubleshoot Your Xfinity Internet and WiFi connection knowledge base. This will help provide some helpful troubleshooting steps and tools.
Our Xfinity Assistant is also a great tool to use to perform test as well. If the application is recommending a service technician, then there may be signal issues at home. A technician would be required.
Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.
For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services. So it would be up to the technician and what steps were used to help resolve the issue.
We do recommend going through the knowledge base to help review some things and see if you can identify any issues.
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