ONT reconfiguration help please!

I am trying to use my own router with my fiber Internet and I have spoken to 3 different customer support agents who do not know what I am talking about. Any tips on what to do here? Or who to speak to?

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user_lzl5sf

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2 Messages

3 days ago

@XfinityAngie and @XfinityJustinM know the deal :) can one of yall please help :)

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XfinityJanelle

Official Employee

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2.4K Messages

Hey @user_lzl5sf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your own router. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 days ago

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EG

Expert

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121.3K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_lzl5sf

ONT reconfiguration help please!

user_lzl5sf

XfinityJanelle

EG

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