Tick_Tock's profile

Visitor

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2 Messages

Friday, July 18th, 2025 9:55 PM

Orange Cord Since Oct 2025

There has been an orange temporary cord running across our complex parking lot since Oct 2023. Several techs have replaced a section of it due to cars running over it. Still construction has never been sent to bury it. Techs are being dispatched every couple of months to find out why the network goes wonky here. They see the cable and fix it, but nothing gets sent to dispatch construction to fix it.

How can we get this resolved?

Official Employee

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176 Messages

2 hours ago

Hi there Tick_Tock! Thanks for posting on our XFINITY Community Forum. I understand how important it is to have these cable lines buried completely for your community space. Rest assured, you have reached the right team to take care of this matter. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

 

 

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