3 Messages
Orange drop cable still not buried after a month
I still have an exposed drop cable on my property after over a month of no communication from Xfinity unless I call ( and I have called weekly). I have had two appointments set when I called and neither materialized. I tripped over the cable weekend before last and injured myself. Why is your company so unwilling to handle this, to the point that your negligence has caused an injury to your customer? [Edited: "Political"] I am strongly considering legal action due to the complete lack of accountability or response.
XfinityFrank
Official Employee
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1K Messages
1 month ago
Hi there, @user_mmgv4i. Thanks for reaching out to us here on the Community Forum. We can check into the status of the line bury for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks.
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user_mmgv4i
3 Messages
25 days ago
Orange cable still there. No updates. I filed a complaint with the FCC yesterday.
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