Visitor

 • 

2 Messages

10/14/2026 4:03 AM

Order not shipping

Got order numbers 2x for replacement remote. Supposed to ship overnight- still not here

Oldest First
Selected Oldest First

Expert

 • 

122.2K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

3.4K Messages

3 days ago

 

user_w2fi5v Hi there! Do you still need help with this? If so our team is here happy to work with you. 

 

Visitor

 • 

2 Messages

Yes I still have not received remote my order number is [Edit: Personal Information]

(edited)

Official Employee

 • 

3.8K Messages

 

user_w2fi5v Thanks for the update! Our team can take a closer look for you. Please send us a direct message, so we can gather your account information. 
 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 


How to: Direct messaging within the forum

 

 

 

 

 

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