@user_f81c96 Thanks for bringing your concerns to our attention.
Have you checked the email address associated with your account for the tracing number?
Our Xfinity App is free to download and shipping details are also sent there.
You can use xfinity.com/username to locate your Xfinity username and http://www.xfinity.com/password to reset your password if needed. Please let us know if you're able to see the details.
Again I repeat myself I am looking for the tracking number on my replacement phone that has been delayed. No reason why. I would like some answers. You have the information. Kindly in a reasonable amount of time respond to this request
user_i30izx Thanks for reaching out to us for assistance with a tracking number for a phone. I would be happy to review your order to see why the delay.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityKei
Official Employee
•
2.8K Messages
5 months ago
@user_f81c96 Thanks for bringing your concerns to our attention.
Have you checked the email address associated with your account for the tracing number?
Our Xfinity App is free to download and shipping details are also sent there.
You can use xfinity.com/username to locate your Xfinity username and http://www.xfinity.com/password to reset your password if needed. Please let us know if you're able to see the details.
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