Visitor
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5 Messages
~~~ORDER UPDATE INFORMATION PLEASE
I placed an order #[Edited: "Personal Information"] and never received an email with status regarding shipment. Now I discovered a text was sent last evening stating the driver was unable to make delivery! It will be shipped through another carrier. I would please like help in finding-
1. Why could the driver not make the delivery??!!??!!
2. Where is my order? Has it been shipped?
3. How is it being shipped?
4. When can I expect delivery? It was to be shipped overnight!
5. Where online can I find order information for the above questions?
Thank you. Your immediate attention to this matter is greatly appreciated.
XfinityChristy
Official Employee
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2.8K Messages
1 month ago
I want to help get this sorted out for you. To take a closer look, please send me a direct message with your full name and service address so I can review the order.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityChristy
Official Employee
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2.8K Messages
1 month ago
I will still keep an eye on this and have set a reminder to check back with you tomorrow to make sure everything arrived as expected. If anything changes in the meantime, please feel free to let me know.
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