Hello, @tahmidazuwad, and thank you for reaching out to us on our Xfinity Community Forum!
Thank you for reaching out about the XB10 gateway. You've come to the right place!
Eligibility for the XB10 is based on specific account requirements, including qualifying speed tiers and service availability. A quick way to check your eligibility is through our Xfinity Assistant. Availability can also vary by location and local inventory.
I am xfinity gig user, I have been waiting for XB10 over a year, I know some of my neighbors already got it except me, I need to see what options I do have so that corporate can send one to my address
Thank you for your feedback! We'll be happy to review your account to see if it is eligible for our XB10. When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message: To send us a direct message: 1. Click "Sign In" (If necessary) 2. Click the "Direct Messaging" Icon. 3. Click the "Start New Conversation" (pencil and paper) icon. 4. In the “To:” line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
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EG
Expert
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121.4K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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374 Messages
8 days ago
Hello, @tahmidazuwad, and thank you for reaching out to us on our Xfinity Community Forum!
Thank you for reaching out about the XB10 gateway. You've come to the right place!
Eligibility for the XB10 is based on specific account requirements, including qualifying speed tiers and service availability. A quick way to check your eligibility is through our Xfinity Assistant. Availability can also vary by location and local inventory.
You can learn more about our Xfinity gateways here: Xfinity Gateway User Guide.
We hope this helps! Please let us know if you have any additional questions. We're happy to assist.
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