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user_semxod
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Wednesday, November 13th, 2024 1:15 PM

Our internet is AWFUl cannot get a technician out

Our internet has been slow and or dropping for 3 weeks now. I have gone through the xfinity chat about 10x. Every time I do the same trouble shooting and at the end there is no option to schedule a technician. We work from home. This is an issue for others on our street. HOW DO YOU SCHEDULE A TECHNICIAN? 

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3 months ago

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XfinityDena

Official Employee

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2.9K Messages

4 months ago

I am sorry to hear about your service issues. I can assist you with troubleshooting and getting a technician if needed @user_semxod 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_semxod

3 Messages

Hello-

This did work and we did make an appt. One day before our appt we got a message that everything looks fine in our area and that they canceled the appt. Interesting because we are still having ALLLL the same issues. Nobody spoke to me. Just got a text that it was determined that our internet was fine (even though no technician came) and that the appt was canceled. So now we start the whole process again. I have honestly never experienced worse customer service with any company in my entire life. We took our son to a coffee shop last night because he doesn't have enough internet to complete his homework. So frustrating. 

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3 months ago

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user_semxod

3 Messages

3 months ago

We did eventually get a technician out and our xfinity equipment had failed. The real kicker to the whole thing is that we were without internet/had very slow internet due to the equipment failure for almost 3 weeks, while waiting to get someone out. But we were then charged $100 for the technician visit? I am not sure why we are paying for a technician visit when the equipment is from comcast and the service was necessary to restore our internet. This makes no sense whatsoever. 

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XfinityBrianH

Official Employee

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1.1K Messages

 

user_semxod I would be happy to review you account and the appointment to make sure the charge for the cist was valid and if not see what options we have to credit back to your account, please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

 

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3 months ago

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