Outage (again!) in Brunswick, MD

Once again our service is out. I am going on record to let Comcast know that this is the FIFTH outage in a little over a month. There are no updates on when it will be restored (it’s been out since yesterday) other than “as soon as possible”.

Unacceptable. We pay over $200/month for this - and I am seriously considering switching to Verizon Fios fiber optic.

Of course you don’t care. Making profit hand over fist is your number one priority, not customer service.

Frank [Edited: "Personal Information"]

Knoxville, MD

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XfinityJorge

Official Employee

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3.2K Messages

9 days ago

user_xq64j6 HI there! Thanks for using our Forums and for taking the time out of your day to write us. We are sorry to hear about these connection issues at your home and we are here to turn this around. To get started can you send us a DM with your name and address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_xq64j6

Outage (again!) in Brunswick, MD

XfinityJorge

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