OUTAGE AGAIN

The link you provided is information for FL not for GA. This is further not being helpful. 

I will absolutely request a credit but I cannot even do that until my service is restored. I need accurate information for the Augusta GA area. Not for Florida. 

& I would love to know how I had connection for TWO DAYS and then it's been out again for now five days and says network damage. What happened? Why does it still say under investigation and hasn't changed for five days?? I'm not even receiving text updates like I'm supposed to!!

@Batmann_Babee I know how important it is to have reliable service, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

You are very close to losing a(nother) customer because of the lack of GOOD communication during this outage. I don’t want to see “asap” on my repair timeline. That could mean an hour or a year!

I could be enjoying internet service through my local co-op or Starlink within a day or two. Tell me you don’t care about my business without saying you don’t care about my business! ASAP!

How did I have Internet for two days just to lose it and now it shows network damage? My job is now AT RISK because of this service interruption and they're claiming this issue isn't even hurricane related. So what's actually causing this outage? What's the estimated time it'll be fixed? Yeah a small account credit is great but that's not replacing my lost income from not having internet and being unable to work. 

Xfinity just does not CARE AT ALL!!! AT&T & other providers are all back up! Xfinity had no problem collecting that bill. The worst part is they dont tell you anything nor can you get through to a live person!!! Call AT&T & then call Xfinity then you see who actually cares!!! Xfinity will loose millions in cancelled service because of how they handled this outage!!!! LAST STRAW!!

Hello @user_792d11, thank you for taking the time to reach out on social media. We’re tracking the effects of Storm Helene so we can best support you. Any impact to your Xfinity service could be the result of a local power outage and/or damage to our network. As always, we’ll work as quickly as possible to restore service, but local power companies need to ensure the area is safe before our teams can begin to make repairs. Here's a link with more information https://florida.comcast.com/2024/09/24/helene/.

We recently launched a new option to process a credit yourself for the time spent without service. It's perfect for situations like this. As soon as the services are restored, if you visit comca.st/3s4H9FM and sign in you will be taken to our service center. Scroll to the bottom and you will see an option to check for eligibility for a credit: comca.st/3cS1ec0 You will be asked a few questions regarding the interruption and based on the eligibility a credit will be issued.  A computer generated email regarding the credit will be sent to the email address on file within 24 hours and it will appear online within 72 hours and on your next bill. 

Do you have any questions about the process? 

Ive had power back since last week and even had Internet from y'all for TWO DAYS yet it's our AGAIN.. so it's not the power companies fault?? You guys are still dodging our actual questions. Even when I spoke to a representative it was dodging questions and not actually helping me. The app hasn't changed or provided any updates and I'm STILL NOT getting the texts from you guys. This is RIDICULOUS. 

Hi there, user_xko5x7! I apologize that your service is offline. I understand that is frustrating to get through, especially after the recent hurricane. Do you have the Xfinity app? From the app you can easily get updates about your service and set up text alerts. The app is updated by the local technicians as work is completed. 

I don’t believe anything about “working hard” because clearly you’ve decided to wipe your hands clean for the thousands of people who still don’t have Internet access so you can make a repeat performance for Milton.

I apologize that you are feeling that way, user_r8hjq7! Our teams are working around the clock, all hands on deck to get everyone back up and running as quickly as possible. You can see more about the ongoing work at our Comcast South page. The Augusta area restoration timeline can be found here. 

Grovetown GA isn’t even on Xfinity restoration timeline list [Edited: All Caps]

Thank you for reaching out to us @user_5541c2! We hope you and your loved ones are safe! We promise we do have crews working around the clock to restore services in all areas impacted by the severe weather.

To stay updated on the interruption status, we highly recommend routinely checking out our status center here. You can also check by signing in to our Xfinity app.

Good afternoon @user_u8xp1g, and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate it. We are sorry to hear that you have been affected by the storms and hope that you and your family are safe. We understand how frustrating it is to be without service and getting our affected customers back online is a top priority. Rest assured, our team is here to help how we can. Have you tried checking on the status of the interruption using our online status center https://www.xfinity.com/support/statusmap, or our handy and convenient XFINITY app? 

We are also happy to look into the interruption further to see what information we have available to share. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_fb097h Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. 

I got a credit email but Do NOT have service

@user_qj33th​  Xfinity truck was just outside and said ok if your a Comcast customer you should have Internet again just restart your modem so I did and still nothing so I followed the man down the hill and told him his [Edited: Inflammatory] don't work still and made him come back up so now I'm waiting again

Thank you for reaching out to us @user_qj33th! We hope you and your loved ones are safe! We promise we have crews working around the clock to restore services as soon as possible. To stay updated on the interruption status, we highly recommend routinely checking out our status center here. You can also check by signing in to our Xfinity app. We also have a dedicated page for updates here.

It still ain't fixed..... Dude lied

Going on day 5 with no internet in Vero beach FL. Everyone else seems to have theirs back on. My family who lives 5 mins down the road had their Xfinity restored 2 days ago. The rest of the town with other providers has had minimal service interruptions. Your outage map is [Edited: "Language"]
and tells me nothing. It says the same thing every time - no ETA. I’ve not been receiving any status texts either. Can’t even speak to a human being. What is going on? When will this be fixed? 

You can go to our regional blog, https://florida.comcast.com/2024/10/07/milton/ , to find the latest updates on our preparation and restoration efforts for Storm Milton, now and until we get every customer back up and running.