Outage credit

My Xfinity Internet has been down for two hours. I work from home, so this is a big hit to my work day. I requested a credit and received a message saying I'd reached my limit.... What is the limit? I see on my billing that I received a $10 credit on May 13, but that's it.

Responses

XfinityBrianH

Official Employee

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1.5K Messages

24 days ago

Thank you for reaching out to us here, user_6gvjw3! I am sorry to hear about the service interruption going on in your area, I know our expert local engineers are working hard to get you back online as quickly as possible, the most up-to-date information regarding the interruption in your area can be viewed by logging in to the Xfinity app. Credits for downtime can be requested at the following link https://www.xfinity.com/support/account-management/credits/outage/details.

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user_6gvjw3

Visitor

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3 Messages

24 days ago

Thanks, I've already made the request and received a message saying I'd reached my limit on credits. What is the limit? I received $10 credit on May 13, but that's it.

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XfinityAirelle

Official Employee

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2.7K Messages

user_6gvjw3 Did you apply for the credit via the app? If so, give this link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https%3A%2F%2Fwww.xfinity.com%2Fsupport%2Fstatus a try and try requesting it that way. If you still have issues, let us know, and we will look into it further.

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24 days ago

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user_6gvjw3

Visitor

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3 Messages

Yes, I used that link and received a message saying I had reached the credit limit.

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17 days ago

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XfinityJorge

Official Employee

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2.3K Messages

user_6gvjw3 Thank you for the response and for the update. We are here to look into this to see what is going on, did you recently request any credits before the most recent incident? If so how long ago was that?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

17 days ago

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Customer Service

user_6gvjw3

Outage credit

XfinityBrianH

user_6gvjw3

XfinityAirelle

user_6gvjw3

XfinityJorge

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