Outage Issue

All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved. Also it tells me that there is a PLANNED outage for 6/12/26. When will I get my services back?

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XfinityKei

Official Employee

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2.5K Posts

8 days ago

@cirsaw You're in the right place for help. I'm glad to hear everything is ok after the storms. As a friendly reminder the app updates once everything is resolved. If you see upcoming maintenance it lets us know the techs have identified the issue and now working on a resolution. I am happy to check your account and followup with you on 6/12 from there we can certainly look for an update. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_rytamv

Visitor

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4 Posts

8 days ago

After planned outage today in fort collins, I have no internet now

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XfinityAlyssaA

Official Employee

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2.7K Posts

Thank you @user_rytamv for reaching out regarding your service concerns following the recent interruption - we’re happy to help.

To better understand what you’re experiencing, could you please confirm if the interruption is still ongoing or if your service has already been restored?

You can also check the current status of any known service interruptions in your area using our Status Center here: https://www.xfinity.com/support/statusmapCheck Service Status.

If the interruption is resolved and you are still experiencing issues with your service, may I ask if you have tried restarting your modem?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 days ago

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user_rytamv

Visitor

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4 Posts

Reboot of modem and router does not help. No internet yet after planned outage today.

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8 days ago

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XfinityAlyssaA

Official Employee

•

2.7K Posts

Thank you for confirming that, @user_rytamv - we appreciate it.

Let’s take a closer look at your signal levels and overall network health to determine whether a technician visit may be needed.

To get started, please send us a Direct Message with your name and the service address on the account.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

8 days ago

0

Customer Service

cirsaw

Outage Issue

XfinityKei

user_rytamv

XfinityAlyssaA

user_rytamv

XfinityAlyssaA

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