Outage

How in the god forsaken [Edited: "Language"] did I have service all the way through both hurricanes, but two days later when the sun is shining and birds are chirping do I have an outage that’s lasted all day? I promise you it’s safe to fix any and everything out here. There is no damage anywhere in this neighborhood or surrounding areas. Where’s my service I pay for? I can always just switch to a different service. You guys aren’t the only game in town. My neighbors have service, where the [Edited: "Language"]
is my service?

Responses

XfinityRichard

Official Employee

•

1.4K Messages

1 month ago

Hi there, @user_adwse4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with our service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_adwse4

Outage

Was this helpful?

XfinityRichard

New to the Community?