Hello user_o7botx thank you for taking the time to reach us here via our Xfinity Forums! Have you had an opportunity to check out our Xfinity Status Center? This site has all the information you need for any known or suspected area service interruptions.
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Our outage started on Sunday at 09:30 AM. We were without any phone, TV or internet for 2 days. As of Monday 09:30 PM, we still have no TV service. You cannot get to talk to a live person and the Chat Help is useless. So much for working from home (zip 07052).
Hi there user_xq1yds! Thanks for taking the time to reach out to us on our XFINITY Community Forum. I understand it is vital to have your services working at all times. Rest assured, you have reached the right team to assist you today! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account so we can take a look into any updates. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
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1.8K Messages
14 days ago
Hello user_o7botx thank you for taking the time to reach us here via our Xfinity Forums! Have you had an opportunity to check out our Xfinity Status Center? This site has all the information you need for any known or suspected area service interruptions.
**Please also note our Xfinity Forums Guidelines, as we do want your experience here on the Forums to be as positive and productive as possible.
Keep yourself protected – Our Official Employees are helping in various areas of the community. For account-specific questions, we may need to authenticate your account. For your security and the security of your account, we will always do this via a private message. To keep yourself and your account secure, please avoid posting personal information in public posts.**
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user_xq1yds
Visitor
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1 Message
10 days ago
Our outage started on Sunday at 09:30 AM. We were without any phone, TV or internet for 2 days. As of Monday 09:30 PM, we still have no TV service. You cannot get to talk to a live person and the Chat Help is useless. So much for working from home (zip 07052).
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