user_5v4xhz We can take a look at your account or if you want to take a look at our online resources you can find out more here: https://www.xfinity.com/support/statusmap
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am still down in Johnstown and approaching 24 hours with no communication, reason or timeline. When I try to call, I get told due to an outage a customer support person can’t talk to me. Frustrating.
Good morning user_aip4lt. I'm sorry to read that you have been without service for 24 hours now. I know how vital the service is for our customers and I would love to help out in any way I can. With known area issues, we are a bit limited on discovering more than what the Xfinity app or Status Map has to offer for expectation details for when the services will be restored. Are you able to check the app or status map for the latest details on the interruption?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Checking the map doesnt do much good it still states the same thing. Some of us work remote and the hotspot is not working a 100% as well, therefore this has created hardship. Will we be getting a credit on our bill for the days we have had no service?
XfinityPeterH
Official Employee
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2.4K Messages
1 day ago
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user_aip4lt
Visitor
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2 Messages
10 hours ago
I am still down in Johnstown and approaching 24 hours with no communication, reason or timeline. When I try to call, I get told due to an outage a customer support person can’t talk to me. Frustrating.
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user_5v4xhz
Visitor
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3 Messages
6 hours ago
Checking the map doesnt do much good it still states the same thing. Some of us work remote and the hotspot is not working a 100% as well, therefore this has created hardship. Will we be getting a credit on our bill for the days we have had no service?
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