Outage

Why is my xfinity internet down. It’s been down since 2:00 pm on 11/04/25. Outage map doesn’t show an outage. I’ve restarted everything 3 times. Still down. !!!!

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XfinityShawn

Official Employee

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2.1K Messages

1 month ago

user_s1gpl2 Do you see any notifications in our Xfinity app of a service interruption or planned maintenance by any chance?

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U

No! Your chat person says no outages in my area. I had to get a technician out. He said someone in xfinity chat changed things somewhere in the settings of my account. Xfinity had a horrible customer service!!

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1 month ago

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XfinityDena

Official Employee

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3.9K Messages

@user_s1gpl2 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside rebooting the modem?

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1 month ago

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Customer Service

user_s1gpl2

Outage

XfinityShawn

user_s1gpl2

XfinityDena

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