Outage

Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report

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user_bq4m32

Visitor

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2 Messages

29 days ago

Internet is active but seeming to have intermittent service drops (only a few seconds at a time)

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I am having the same issue. My ping has went up and stayed up evenly 20ms higher than it was before.
I had my speeds drop download by 200 and upload by 10 and it was never this way before.
Nothing changed on my side of things so I am trying to see why a tech even said it looked clean.
After swapping modems from mine to theirs and back to mine. Changing cables and the ground block.
Nothing has fixed it and coming from someone who LOVES networking, this kinda has me stumped.

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23 days ago

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XfinityShawn

Official Employee

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2.2K Messages

@Heid217 My team can further help you on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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Heid217

29 Messages

Good luck but I have already been through the loop a few times.
DM sent and sending photos as well.

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23 days ago

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XfinityEmilyB

Official Employee

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2.7K Messages

27 days ago

user_bq4m32 Thank you for reaching out to let us know that you and others are noticing issues with their Xfinity connection. To get the most up-to-date information, you can always visit our service map or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. How are your services doing at this time?

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EG

Expert

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116.5K Messages

27 days ago

Concern moved here to the Customer Service help section.

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Customer Service

user_bq4m32

Outage

user_bq4m32

Heid217

XfinityShawn

Heid217

XfinityEmilyB

EG

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